Refund & Cancellation Policy

At Weight Logic LLC, dba CryoLumina, we strive to provide the highest standards in quality, safety, and guest satisfaction. However, unexpected events may occur before or during your treatments or sessions. Please review our Refund & Cancellation Policy below.

Terms & Conditions

This policy applies to both online pre-bookings and direct purchases at any of our local spas.

Refund Policy

Up to 24 hours before the scheduled service: Full refund
Less than 24 hours before the scheduled service: 50% refund
Delay of 15 minutes or more after the scheduled time: No refund*
No show: No refund

Memberships with unused sessions within a 30-day period will not carry over and are not eligible for refund or credit. No transfers of sessions or memberships are allowed.

For cancellations of services or gift certificates purchased online with an open date, the arrival date will be taken as the deadline. Cancellations of services purchased at the local spa must be made directly at the spa reception or through the online appointment portal.

*Delays of 15 minutes or more will be considered a “no show” and result in no refund. For some treatments, you may have the option of a reduced service time.

No Fee Applies in Case of:

Service canceled by Weight Logic LLC, dba CryoLumina
Medical reasons

Please note that we cannot refund any fees charged or paid to a third party, such as PayPal or banks. Refunds will be issued to the original form of payment used upon purchase. The accreditation terms are subject to existing bank clearing regulations, which are not controlled by Weight Logic LLC, dba CryoLumina. In some cases, it may take up to 45 days to see the refund reflected on your account due to bank regulations.

Third-Party Purchases

For cancellations of services purchased through another website or agency, their Refund & Cancellation Policy must be followed.

Weight Logic LLC, dba CryoLumina, strives to provide excellent customer service and guest satisfaction. Please address any issues directly to our team at the on-site spa, as this is where we can serve you best.

Contact Information

Weight Logic LLC, dba CryoLumina Online offers Spa Services in Texas. For busin

ess inquiries, reach out to our Frisco Texas Office at:

Mail: Weight Logic LLC, dba CryoLumina
Address: 7777 Warren Pkwy Suite 200, Studio 137, Frisco, TX 75034
Main Phone: 972-886-5968
Business Contact: M. Stamps
Direct Phone Line: 972-886-5968
Email: info@CryoLumina.com

Thank you for choosing CryoLumina! For further information, please contact us at info@CryoLumina.com.